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Understanding the Terms - Leads and Tenants Reservation Settings How to add a Lead How to Reactivate a Retired Lead Ways to Reserve a Space Converting a Lead or Reservation to a New Tenant Moving in a Lead Documents and Digital Signatures Transferring an Existing Tenant to a New Space Rent a Space as a Business! Access Control Updating and Cancelling a ReservationAuctions Overview Scheduling an Auction Viewing and Adding Auction Information Modifying a Scheduled Auction How to Cancel a Scheduled Auction? Taking Auction Payments Moving Out the Tenant and Closing Lease After Auction Handling and Refunding Cleaning Deposits Scheduling an Auction from the Auction Manager Configuring the Tenant Mobile ManagerTenant Profile Overview How to Take a Payment from a Tenant Updating Tenant Information Understanding the Delinquency Timeline Communications Overview Understanding Space Settings and Information from a Tenant's Profile Adding Promotions and Discounts Saving a Payment Method/Autopay Selling Merchandise Generating a Document for your Tenant Accepting an Inter-property Payment Updating Gate Access Creating an Invoice from a Tenant's Profile Linking Contacts in Hummingbird Adding a New City for Your Tenants Generating and Sending Documents via Multiple Delivery Methods Generating and Saving Documents Without Selecting a Delivery Method Archiving and Unarchiving of Document Denying Online Payments Understanding Space Types Template Manager - Communication Templates for Email and SMS Adding Contacts to the Do Not Rent (DNR) List in Hummingbird
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Configuring Website CMS Settings City Content Settings Company Blogs Settings Website Coupon Settings FMS Initial Setup Local Blogs Settings Location and Street View Settings Name and Address Info Settings Property Coverage Settings Property Email Notes Settings Property Media Settings State Content Settings Website General Settings Website Promotion Settings Website Social Media Settings Introduction to Alt Tags Clear Cache Company Pages Settings Hours and Amenities Settings Legal Pages Settings Storage Tips Settings Website General Pages Settings Website Themes Files Settings Tracking Script Settings Website API Keys Mariposa H1 Tags Website Storage Types Settings (Corporate Feature Pages)
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Get to Know Hummingbird - Our Property Management Software Hummingbird Customer Journey How to Use Hummingbird Creating Customized Views for Hummingbird Modules Hummingbird Glossary Adding a New User in Hummingbird Creating a User Role in Hummingbird Adding Spaces within Hummingbird Adding an Additional Space for an Existing Tenant Hummingbird Application Launcher Configure Do not Disturb Settings for Communications
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January New Features and Updates February New Features and Updates March New Features and Updates April New Features and Updates May New Features and Updates June New Features and Updates August New Features and Updates September New Features and Updates October New Releases and Updates November New Features and Updates
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If an Auction has already been processed, can you add an additional fee for your previous tenant? Can you schedule an auction without a prompt from Hummingbird's Delinquency Automation? If a tenant's Space goes into auction, do they have to be notified when Space is sold and the winning bid amount? If a tenant's space goes to auction, are they notified of the winning bid amount and if the space is sold? What is the minimum amount required for a scheduled auction to close?Are taxes on a rental payment applied prior to applying a promotion? Are taxes applied on late fees? If a property is on anniversary billing and a transfer occurs, what would be the new billing date? If there are two open invoices and a tenant makes a partial payment, which invoice will the payment get applied? While catching up with an account that is past-due for a few months, in what order is a payment applied? If a tenant is on a quarterly or yearly billing cycle and misses a payment, will they still be billed quarterly or yearly? How many days before the due date is an invoice generated? How often are invoices sent to tenants? What happens to an invoice amount when a tenant vacates a Space mid-month? How is tax applied to an invoice? What happens to the excess amount if a tenant overpays an invoice? Is there a difference in tax rates for different types of storage Spaces? How are taxes handled if a tenant rents a Space in a different state? What happens if there is a change in tax rates for a state? how do they reflect on invoices? Can you add additional discounts or promotions for tenants on a multi-month billing cycle? How are these applied? If you change the billing day for a lease with a quarterly or annual payment cycle, when does it come into effect? If invoices are not paid on time, in what order does a subsequent payment get applied? Also, in what order does a payment apply across invoice lines - Rent, Coverage, Taxes, Late fees, etc.? Is a tenant eligible to receive certain discounts on rental rates if they pay for multiple months in advance? Does Close of Day support petty cash? Do you need to Close the Day every day to ensure there are no financial or accounting errors? Are the Available Payment Types on invoices configurable? For anniversary billing sites, does the billing cycle need to match when an existing tenant adds a new space?Are leads automatically created for incoming calls? How can a district manager listen to past calls? What is expected behaviour if no agents answer the call? What is the expected behaviour for a signed-in agent if another agent answers a call before they do? What is the behaviour if multiple tabs are open for a signed-in Charm agent and a call comes in? Can agents manually enter credit card numbers when they are on a charm call? How long does the user have to enter their card number before entry times out? What happens if the user enters invalid data for card number, CVV, or expiration date? What happens if the user enters card data that passes field validation but results in a payment processing error? (Issuer rejection or payment gateway error) Can a Hummingbird user present a card payment using a payment terminal if they are on a charm call? Does the caller have to re-enter all card information if a card payment is rejected by the payment processor? As an agent, I briefly hear a phone ringing sound (as if I’m phoning someone) when I pick up the call. Why and what does this mean? What is the caller’s experience if they are placed on hold? I moved the Toast to the bottom of the page, but it disappeared. How can I make it reappear? Is the agent availability status retained when an agent logs out and logs back in? Is it possible to delete a call recording or voicemail from Charm? Why does Charm immediately hang up on the caller when pressing the green answer button to take a call? Can we take calls directly on cell phones? How does call forwarding work, and how many people can be included? Does my browser need to stay active to hear Charm call notifications? Will calls be missed if the browser goes to sleep? Why does the “Retired” lead status not change to “Active” if a retired lead calls the property?What does an Overlock do in the Delinquency Process? Can you create a manual task outside of the Delinquency Automation and have that task be reoccurring? How much does a delinquent tenant have to pay in order to become current again? What are the supported delivery methods for generating documents during delinquency? If a tenant changes their delinquency structure (for example, the lien fee days from 35 to 30), does this impact all tenants or only new ones that go into lien? Can you send delinquency notices to the business representative? If there are two alternate contacts for a Space, will both of them receive delinquency notices?Can a gate access code have alphanumeric characters? What is the maximum allowed length for a gate access code? Can you modify a gate access code length? If a tenant rents more than one Space in the same property, can the same access code be set for all rented spaces? Can a family member or contact of a tenant be assigned their own gate access code? Does Hummingbird allow excluding certain values for use as gate access codes for security purposes? When linking contacts in Hummingbird, does the Access Code need to match for both contacts? Are DaVinci lock codes sent to all online rental customers despite their ID Verification status? Can you disable gate codes from being included in the automated rental emails if your property uses gate fobs instead?What is the difference between Hummingbird properties and Non-Hummingbird properties? Can you search for tenants using their phone numbers? How to make new feature requests? Why does Hummingbird ask permission to use my microphone when logging in? What services does Hummingbird Integrate with? How can you subscribe to new applications? What is the Base Rent, and how is it calculated? How does lead retirement work, and can you customize it?Is there a way to add YouTube videos on the website, within a company page? Can tenants update their email and contact information via the online portal? If a tenant updates their address on the website, will the address in Hummingbird also be updated? Where can you modify Soft Reservation Notification emails? How do you set up a discount to be applied at online checkout? Do you have to use a discount code? How do you publish content for a date in the past? Can you change the unit illustration image displayed on the self-storage website? Is there an option to mandate Autopay for all tenants when they pay online? Can you modify the reservation days on the self-storage website? What are advance reservations and how do you enable them? How do I add a marketing banner at the top of the self-storage website? How can you change the email address from which messages are sent to tenants? Where can you modify the "Size Disclaimer" text on the website? If the 15-minute hold timer expires while the customer is still on the Rent Now Mariposa screen, will they have to restart or will a new unit be assigned? If different Rate Variance settings are specified in the FMS Initial Setup and Website General Settings, which one takes precedence? Does Mariposa/Incode accept passports as a valid ID during the online rental process? If No, then which IDs are accepted? What is the significance of "Enable Account Edit" in the FMS Initial Setup section of Website CMS settings? Can you integrate XPS live chat with Mariposa? What is the difference between Enable Cart Abandonment" and "Email Abandoned Rental Notification" in the FMS Initial Setup section of Website Settings? What is GDS ID?How do I ensure that Automatic payments (Autopay) is enabled for all the upcoming rentals at my property? What is the difference between Refunds, Offline Reversals, and Chargebacks? Which Terminal is Recommended for Tenant Payments for Accepting Card payments by Swiping/Tapping/and Typing Pin? A tenant has a prepaid balance and Autopay enabled. How is the payment deducted, from the prepaid balance or their card since Autopay is enabled? Why is there a Void option for Cash payments in addition to Refund? What does each signify? How can you know if a payment was made from a One Time Payment Link? Does Autopay provide additional discounts on rentals? Does a tenant incur any additional fees for making rental payments with a credit card? How long does it take to deposit an ACH payment? While catching up with an account that is past-due for a few months, in what order is a payment applied? While taking a payment from a tenant via Check, how do I record the amount associated with the check in Hummingbird? What is a Paid through date? How do you know when there is a payment failure? Can you find details about a failed transaction? When autopay fails (for reasons like NSF), when is the NSF fee applied, at the first failure or after all the attempts run? Is there a way to perform a merchandise return/refund that is sold to a walk-in customer who is not a tenant? Can I refund credit card transactions anytime in Hummingbird, or is there a limit on the number of days? Can you re-issue the same invoice after its voided? Which payment methods are supported for one-time payment links? If an Autopayment was made today, can a user void it the same day? If a tenant is on a quarterly or yearly billing cycle and misses a payment, will they still be billed quarterly or yearly? Why is there an ability to set Autopay to re-run for 'X' days after the billing date? What is the difference between a Variable Fee and a Fixed Fee? How to Issue a Refund to a Tenant Why must customers manually link each unit to their online account, even if they are already linked in Hummingbird? Why can't all units associated with their info or the first linked unit be automatically pulled in? Is there a log of changes when a tenant updates their account information? Are tenants required to sign an Autopay addendum when enrolling or is this only a requirement in certain states/a preference for certain operators? How can you waive a month’s rent, late fees, advertising fees, etc. for a tenant? Does the CC Chargeback option refund a payment to a tenant or just removes it from the ledger?How to set up recurring reporting within Hummingbird? What do you do if the Lease does not get generated or is incorrect? Is there a Report that shows all the transactions that occurred through Tenant Payments? Is there a report that shows how much is collected in late fees? Is there a report that shows past tenants? Can you set up Hummingbird to generate activity logs for tasks performed by Property Managers? How do I know the origin of a Payment (i.e. via payment terminal, autopay, on file/manual, etc.) in a Financial Report? Is there a report that can provide information regarding Chargebacks? Is there a report that shows which user retired a lead? What do you do if you get a timeout error while downloading a report for all your properties? Is there a report that shows the Tenants’ Credit Card Expiration Dates? Why does the Rent Change Summary in MSR not match with the Rent Change information in the Rent Management Module?If a Tenant reserves a Space and they don't move in, will the Space go back into inventory automatically or will the manager have to manually take action? Does Hummingbird allow screening for blacklists in the rental flow? When a rental/reservation is initiated, there is an option to choose “how did you find us”. Is there a report to find how many times a source was selected? Can you see who Moved in and Moved out every month on the Dashboard? Where can you update a tenant's vehicle information after a move-in? How can you add the vehicle details after the tenant has signed the lease and moved in? When renting as a business, is the lease agreement generated with the business representative's name? Can you change a business profile to an individual profile? How can you view the Rental Abandonments in Hummingbird? Where can you find a record of the Lead Source information captured while moving in leads? Is there an option to restrict online reservations when only one unit remains available? When you make a reservation, is the price listed at that time saved even if rates change later?If you have a Prorize integration, can you make rent changes for your tenants? A tenant has a scheduled rent change for February and an existing invoice with a prepaid amount. Will the invoice be updated to the new rent amount on the Rent Change's effective date? Can a rental rate increase be applied in the middle of a payment cycle? While uploading a file in the Rent Change Queue, can I add new tenants or only the existing tenants whose rent is due for adjustment? What is the preferred file format? Are the rent plan defaults only available for value pricing or can you assign an automated rent plan to a space with no value tiers? Is the "Last Rent Change (Days)" column in the Rent Change Queue based on the current date or the effective date of the scheduled rent change? If an automated rent change is delayed due to an issue, and the system would normally approve it automatically, why would it then require manual approval? Is there an extra background check for these rent changes?How do I enable a user to Write off a past-due amount for a tenant as a loss to the property? If you’re unable to change a user’s role or permission, what could be the reason? Which permission controls whether a user can edit the autopay bill date? What can a user with No Permissions do and see within Hummingbird?How do I disable the functionality of sending monthly invoices to tenants via email? Let’s say, you have sent out an SMS in bulk to your tenants but some of them cannot see it in their Communications in Hummingbird. What could be the reason for this? Are property specific Email/SMS do not disturb settings based on the time zone where the property is located? Can you make alternate contacts mandatory? Can notes be deleted from a tenant profile? Can we resend failed documents via SimpleCertified in Hummingbird, or can we only download the failed documents and manually mail them out?What is Value Pricing? How Does Value Pricing Work? What needs to be configured for Value Pricing to work? Which views need to be enabled for Value Pricing to work? Can I change the name of the Value Pricing Tiers? What is Space Scoring? Does Space Scoring impact whether a unit is categorized as Good, Better, or Best? What does Custom Value Pricing do? Can I assign Rent Plans to my Value Pricing Tiers? Why don’t some units appear in Grid and List view?Why is my payment getting rejected? Possible Duplicate Request Invalid Service Expired Card Inactive Terminal (Backend) Cannot Complete Because of Violation Do Not Honor Invalid From Account Suspected Card Insufficient Funds Withdrawal Limit Exceeded Invalid Card Suspected Fraud Customer Requested Stop of All Recurring Payments from Specific Merchant PIN Attempts Exceeded Invalid Amount General CardAuth Decline
Website General Settings
This section of the website CMS settings enables you to make site-wide configurations and modify basic settings that are crucial for establishing consistency, functionality, and branding across the site.
Note: There are many settings in this section that are similar to those in the FMS Initial Setup of Website settings. The difference between these is that the ones in Website General Settings work on a Corporate level, i.e. across all the property pages on the website. In contrast, the FMS Initial Setup settings work on a property level. Changes made to a setting in Website General Settings will reflect across the website irrespective of the property. This is useful when configuring a setting for multiple properties in one go.
To configure your self-storage website’s general settings, follow the steps mentioned below:
- Navigate to Website Settings by clicking the settings icon from the left navigation. Then, select Website by clicking the Hummingbird filter icon from the Settings Dashboard and Website General Settings from the left navigation.
- You will see various settings related to displaying blogs and tips on the website, FAQs, sticky banner, Contact Us section, space inventory levels, social media log-in, etc. You can make the required changes here so they can be reflected on your website.
Note: Once you change any configurations in Website settings, click Save and then clear the website cache every time for the changes to reflect on your self-storage website. You can clear the cache by navigating to Clear Cache from the left navigation and clicking the Clear Cache button. You will get a success message once it has been successfully cleared.
- Hide Call Button - Control the visibility of a Call button displayed across the website corresponding to each of the unavailable Spaces.
Note: This setting is tagged with the Hide Unavailable Units setting under the Units section of the FMS Initial Setup settings. If you want to see the Call button, uncheck this checkbox and also for the Hide Unavailable Units setting.
- External Pay Bill - This setting redirects tenants to make payments through an external website or payment portal when they choose to pay their bills online via the Bill Pay section in My Account. This setting would be used if you want to redirect ALL of your websites pay bill to an external URL. If it is just for an individual property, then use the external pay bill option under FMS Initial Setup.
- Is Single Property - This indicates whether the website represents a single self-storage property or multiple properties owned or managed by the same company.
When this setting is enabled, you will see the Select a Space tab on the website homepage instead of Storage Locations.
Website view (Is Single Property Enabled):
Website view (Is Single Property Disabled)
- Disable Blog - The Blog section on a self-storage website homepage displays two categories of blogs - Company Blogs and Industry Blogs.
Both these types of blogs play important roles in attracting visitors, engaging customers, and establishing the company's credibility and expertise. The Company blogs primarily center around the self-storage property or brand. They highlight news, updates, and events specific to the company and may include announcements about property expansions, new services, promotions, customer testimonials, etc.
While, Industry blogs delve into broader topics related to self-storage, catering to a wider audience beyond the company's specific offerings. They cover trends, tips, and insights relevant to the self-storage industry as a whole and aim to educate and inform visitors about various aspects of self-storage. For example, providing tips for maximizing storage area in a rental Space, discussing the impact of technology advancements on self-storage properties, analyzing market trends and forecasts for the self-storage industry, etc. The Industry Blog is a no index and no follow page. This means this page is invisible in the eyes of Google and does not contribute to SEO of the site. The Company Blogs are indexed and followed and contribute to the SEO of that domain.
This setting removes the Company Blog section from the website's Blog section and only displays the Industry Blog.
- Disable Tips - Enables you to remove valuable advice or tips provided by the self-storage company to visitors seeking guidance and best practices on storage-related topics like packing, organizing, and protecting their belongings in storage Spaces.
Disabling these tips removes the Company Tips tab from the Storage Tips section of the website and provides only the Industry Tips i.e. a broader array of storage-related tips, advice, or best practices prevalent within the self-storage industry.
Website view (Tips Enabled)
Website view (Tips Disabled)
- Show Career Banner - Controls whether or not a banner advertising career opportunities within the company is displayed on the website.
When this setting is enabled, a "Now Hiring!" button will be displayed on the self-storage website homepage.
Website View:
- Show Partner Properties - Displays the partner properties or affiliated self-storage properties on the website homepage. These partner properties enable cross-promotion opportunities and provide visitors with a comprehensive view of the available self-storage options within the company’s network or partnership.
Enabling this setting will list the partner properties below the various storage locations that can be accessed by clicking See our locations or the Storage locations tab on the website homepage.
Website view:
- Disable Industry Blogs - Enables you to remove the Industry Blogs from the Blog section of the website. The Industry blogs cover trends, tips, and insights relevant to the self-storage industry as a whole and aim to educate and inform visitors about various aspects of self-storage.
This setting will only display the Company Blogs on the website, i.e. those centred around the self-storage property or brand. The Company Blogs highlight news, updates, and events specific to the company and may include announcements about property expansions, new services, promotions, customer testimonials, etc.
Note: If your website only has industry-related blogs and no company blogs, then this setting will remove the Blog section altogether from your self-storage website.
- Disable Industry Tips - Enables you to remove the Industry Tips from the Storage Tips section of the website. These tips focus on general advice, best practices, and insights relevant to the self-storage industry and usually cover topics such as selecting the right storage Space size, packing and organization techniques, security measures, moving tips, legal considerations, and eco-friendly storage practices.
This setting will only display the Company Tips on the website, i.e. those focussing on specific offerings, services, and practices of the self-storage company. These Company Tips may include information about the company's facilities, features, amenities, promotions, special offers, customer testimonials, community involvement, and unique selling points.
Note: If your website only has industry-related tips and no company tips, then this setting will remove the Storage Tips section altogether from your self-storage website.
- Show Mobile Promo Banner - This setting displays a promotional banner on the mobile self-storage website. This banner can be used to highlight special offers, discounts, promotions, or important announcements targeted specifically at mobile users.
- Show Cookie Pop-up Consent - Display a pop-up message to visitors requesting their consent for cookie usage. With this setting enabled, visitors to the website will see a pop-up message at the bottom of the website homepage, typically upon their first visit or when changes are made to the cookie policy.
Website View:
- Expand Size Categories - You can show an expanded or a collapsed view of the different Space types/categories on the website. If this setting is disabled, you will see the collapsed view as shown below:
- Show Inventory Level - It will show the inventory levels or Space availability information on the website’s landing page.
Note: This setting is tied with the Inventory Level Threshold setting. You can set up a threshold specifying a numeric value so that when the number of available Spaces falls below the threshold, the website triggers specific actions and displays alerts to notify administrators and visitors. For example, If you enable the Show Inventory Level setting and the threshold is set to 3, a countdown will get started whenever only 3 Spaces are available for rent, and you will see a message "Only 3 left -rent soon!" on the property landing page.
- Disable Customer Privacy Act - Controls whether or not the website complies with customer privacy regulations, such as the California Consumer Privacy Act (CCPA). This act protects visitors' privacy rights, such as obtaining consent for cookie usage, providing data access and deletion options, maintaining transparent privacy policies, etc.
Once you disable the Customer Privacy Act setting, you can no longer see the "Do Not Sell My Info" section in the Privacy Policy & Terms, which can be accessed by scrolling to the bottom of the website's homepage.
- Disable Size Guide - Hides the Size Guide tab from the navigation menu and the “Which Unit Size is Right For You?” section from the self-storage website homepage.
- Disable Management Service - This setting applies to self-storage companies that have third- party management included in their business model along with providing self-storage properties, i.e. they provide their own properties and also manage other third-party ones.
Note: The Management Service setting is disabled by default, i.e. the corresponding checkbox is automatically selected. However, you have the ability to enable it.
If the Management Service setting is enabled, it displays a 3rd Party Management tab in the navigation menu of the website’s homepage.
- Show Insurance instead of Protection Plan - You have the ability to customize the verbiage for coverage options on the website and display the term Insurance instead of Protection Plan. This is preferred if the property offers insurance options through third-party providers or if visitors are more familiar with and trust insurance coverage for their belongings.
When this setting is enabled, it will show the Select your Insurance Plan section on the rental page instead of Select your Protection Plan.
Website View:
Similarly, Protection will be replaced by Insurance at other places too like the My Account section, in email notifications, etc.
Note: With this setting, the verbiage of the coverage plan remains unchanged in the shopping cart as it integrates with the PMS.
- Enable Office Space Rental/Reservation - Allows leads to rent or reserve office spaces along with storage spaces via the website.
- Enable Mailbox Space Reservation/Rental - In case your property provides mailbox services in addition to storage solutions, you can enable the reservation or rental of Mailbox Spaces via the website.
Note: Mailbox and Office Space types apply to Non-Hummingbird properties only.
- Enable Cart Abandonment - This setting applies to leads who show interest in a Space at your property but do not complete the rental. Enabling this option lets the leads abandon the rental halfway. The property managers are notified of cart abandonments, allowing them to recover potential lost sales by re-engaging with leads.
- Use Storagefront tracking number on Website - When a property is onboarded and an associated phone number is specified, it automatically gets tied to a Twilio number. This is mainly done to monitor and analyze incoming calls, track marketing campaigns, and, in turn, enhance customer service.
When this setting is enabled, the tagged Twilio tracking number is displayed on the website instead of the actual phone number and all the call recordings can be tracked from Hummingbird’s Communication Center.
Note: This setting only applies to a property’s Phone numbers and not the SMS Phone numbers that are used explicitly for sending and receiving SMS communications.
- Show Sticky Banner - Enables you to display a sticky banner at the top of the website’s homepage. A sticky banner is an effective way to capture the attention of website visitors and encourage them to take action, whether it's learning more about the property, exploring available storage options, or contacting the property for inquiries.
For example, "Limited Time Offer: Get 40% Off On Your First Month of Storage!", “Enrol in Autopay and go hassle-free with payments”, etc.
Note: This setting is different from the Show Sticky Banner setting in FMS Initial Setup, and it displays the sticky banner on the website homepage. In contrast, the FMS Initial Setup setting affects the website landing page.
Website View:
- Enable Contact Us In Navigation - Provides visitors with the ability to easily access the Contact form via the navigation menu on the website’s homepage. This encourages them to easily reach out to the property for inquiries, support, or other communication purposes, leading to increased customer satisfaction.
This setting displays a Contact Us tab on the website’s homepage. Visitors can click it, provide their details, and click Submit.
Disabling this setting will remove the Contact Us tab entirely from the website.
- Rate Variance - The difference in rental prices for the Space rates shown on the website landing page (In Store Rate) and the ones on Hummingbird (The Starting At rate on the website). You have the ability to specify the rate variance that you wish to display on the website.
Website View:
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Rate Variance Type - You can choose the method of calculating rate variance and show the rates on the website accordingly.
- Fixed - Adjust the rental rate for a Space by a pre-determined fixed amount. For example, if you enter a value of 10 in the Rate Variance field and select the Type as fixed, the difference between the In Store and Starting At rate would be $10.
- Percent - Adjust the rental rate for a storage Space by a certain percentage. For example, if the Hummingbird rental rate for a storage Space is $100 per month and there is a per cent rate variance of 5%, the adjusted rental rate would be $105 per month.
- Percentage Difference - Set the difference between the rates to a certain percentage. For example, if you want the difference between the In-store and Starting At rates to be 15%, specify the Rate Variance as “15” and select the type as Percentage difference. The Percentage difference rate variance is useful for comparing rental rates across different Spaces or time periods and can help identify trends or outliers in pricing.
- Unavailable Inventory Text - You can specify the text you wish to show on the website landing page when a Space is unavailable for rent or reservation; for example, call the manager for availability. This text will appear on the website landing page below the Call button for each unavailable Space.
Note: This setting is tagged with the Hide Call Button setting in FMS Initial Setup and will reflect only if the Hide Call Button checkbox is unchecked.
- Rent-Reserve Widget Preference - Set the preference to prioritize Rent First or Reserve First based on the company's specific goals and requirements. Prioritizing "Rent First" means encouraging users to proceed directly to renting a storage Space without first reserving it and vice versa for “Reserve First”.
The order of the Rent Online Today and Reserve this Space widgets depends on the preference.
Website View (Rent First):
Website View (Reserve First):
- Career Banner URL - Specify the web address to which you require the visitors to be directed when they click on the career banner displayed on the website. Visitors can access the company’s job openings, career opportunities, or employment information by navigating to this URL.
Note: This setting is tied with the Show Career Banner setting and that must be enabled to display the career banner on the website.
- Storage Location URL - You can redirect visitors to another page when they click the Storage Locations tab on the homepage by specifying the desired URL. This may be required when you have added a new property on the website and the other existing ones appear in a different domain; you can display all of them together by adding a separate Storage Location URL.
- Phone Number - The phone number associated with the self-storage company that allows visitors to easily reach out for inquiries, reservations, and assistance. This number is displayed on the website’s homepage and differs from those on individual property landing web pages.
- Website SMS Phone - if the self-storage company has a separate phone number for receiving and sending SMS to existing tenants, mention that here.
Note: The communications on the SMS Phone are not stored in Hummingbird’s Communication Centre as they are not tied to any Twilio numbers. Only the communications from the company’s primary phone number, i.e., the one specified in the “Phone Number” field, are captured in the Communication Center.
- Property Coupon Ribbon Text - Enables you to customize the messaging for the coupon ribbon displayed on a self-storage website’s landing page that draws attention to special offers, discounts, or available incentives for property and, in turn, encourages conversions. The text can emphasize value propositions, such as discounts on rental rates, free months of storage, or other promotional deals, to entice visitors to take action. For example, “Rent Online” in the following screenshot.
Note: The Property Coupon Ribbon Text is displayed on the website only if a coupon is in place. These coupons are configured from the Coupon section of website settings and appear when no promotions are set. If the property has active promotions, then the promotion banner will take precedence over the coupon ribbon.
- Display Property Name/Address in Message Sending Pop-up - This setting controls whether the name or address of the storage property is included in the message-sending pop-up window on the website. When users initiate a message or inquiry through the pop-up window, they can see the name or address of the property where their message will be directed, providing context and clarity.
- Contact Us Title - Specify the heading text for the Contact Us page of the website to provide clarity to visitors seeking to contact the company for assistance.
Note: This setting is tagged with the Enable Contact Us in Navigation setting. The check box for the Enable Contact Us in Navigation setting must be ticked for you to customize the name and title of the Contact Us page and display it on the website.
- Contact Us Description - Customize the description for the Contact Us page on the website. You can include additional context, instructions, or information like business hours, expected response times, or specific instructions for submitting inquiries or feedback.
- Sticky Banner Link - You can provide a link where you want to direct your visitors when they click the Sticky Banner on your website. A sticky banner is an effective way to capture the attention of website visitors and encourage them to take action, whether it's learning more about a property, exploring available storage options, or contacting the company for inquiries.
Note: This setting is tagged with the Show Sticky Banner setting. The check box for the Show Sticky Banner setting must be ticked for you to customize the link and the button text of the sticky banner and display it on the website.
- Sticky Banner Button Text - You can choose the text for the call-to-action button to show inside the sticky banner. Three options are available: Click Here, Rent Now!, and Learn More.
- Nearby Location Search Distance - With this setting, you can provide valuable information to leads about local businesses and services that complement storage needs and may be useful to them, enhancing their overall experience. Enable this setting and specify the Nearby Location Search Distance, i.e. the search radius or distance (in miles) within which nearby self-storage locations should get displayed.
Website View:
- Sticky Banner Description - Provide compelling messaging for the sticky banner, including details such as announcements, promotions, discounts, special services offered, etc., that encourage interaction and increase conversions.
Website View:
- Rental Heading - This setting lets you customize the title for the rental section of your website.
- Login with Social Media - This setting allows you to enable or disable the ability for tenants to log in to their accounts on the website using their social media credentials, such as those from Facebook or Google.
Selecting a login option displays the respective button on the login screen, enabling users to conveniently connect their social media account and use it for authentication.
Website view:
- Contact Us Numbers - You can specify one or more contact numbers to be displayed on the website's Contact Us page for inquiries, support, or other purposes.
- Contact Us Call Center Hours - Mention the operating hours of the call center or the customer support team so that visitors have clarity regarding the phone support timings. These timings appear on the Contact Us page of the website.
- Own Coverage Text - Provide the content that would appear for the I have my own insurance option in the Select your Protection Plan section on the rental page when leads opt for their personal insurance rather than purchasing it from the property.
- Pay Bill Instructions - Provide instructions or guidance to tenants on how to pay their bills online through the website. These instructions appear in the My Account section of the website.
- Cookie Pop Up Consent Content - Customize the message to be displayed on the pop-up screen requesting visitors' consent to use their cookies.
Note: This setting is tagged with the Show Cookie Pop-up Consent setting, which must be enabled to display the customized cookie consent message on the website.
- Marker Logo Image - You have the ability to upload a marker image, i.e. an image or an icon signifying the self-storage property on the maps embedded on the website. The marker logo image may incorporate branding elements, such as company logos, colors, or symbols, to reinforce brand identity and recognition.
The Marker Logo Image can be located by clicking Map View on a property’s landing page.
Website View:
- FAQ - You can add or modify FAQs to better suit your property's needs. Corporate-level FAQs are displayed based on the facility selected in the website's initial settings. The FAQs shown are based on the facility you select when setting up the website. If a FAQ is disabled for a property, it will not appear on the public page, but it’s still available in the manager interface for later use or reactivation.
Website View:
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Update Images for Features on all Property Landing Pages - You can update images for features across all property landing pages.
To update the image for a specific page, go to the Hours and Amenities section and make the change there.
Click Save.